SM
Salimah M
1 reviews | Active since May 2020
24 Mar 2025, 14:18
Paid but Membership suspended
I'm extremely upset. I paid my membership with Bonitas for the month of March but they terminated my membership. Pharmacy direct is trying to claim for my chronic medication but they keep rejecting. I'm almost out of medication thinking my meds will be delivered. If I default bcoz of this, I WILL TAKE YOU DOWN WITH ME BONITAS.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
24 Mar 2025, 14:43 Hello Salimah M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to BonCap department for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to BonCap department for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply24 Mar 2025, 14:43
Official
Hello Salimah M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to BonCap department for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to BonCap department for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
28 Mar 2025, 09:28 Hello Salimah M
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that BonCap department has addressed your concern, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply28 Mar 2025, 09:28
Official
Hello Salimah M
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that BonCap department has addressed your concern, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team