Overdue Refund

I joined the scheme in 2020, my membership was cancelled at the end of December 2024 and I submitted the refund forms on the 17th December 2024. I was advised that this process will take place after a waiting period of 4 months after the termination of membership. This is to allow for any outstanding / late claims to be processed before savings is refunded.

I started following up on the 12th May 2025 under *** however no feedback was provided. On the 17th May, I was requested to certify by bank confirmation letter and it was submitted under 171224QP3FPF. On the 24th May 2025 I was requested to submit my clear ID copy under 170525QY6VF1 and it was submitted - this could have been requested when I submitted my documents early in the year.

On 02nd June 2025, I was advised that my documents have been submitted and were sent for final vetting under ***. On the 06th June 2025, I was advised that the refund was sent to finance for final verification and on the 19th June 2025, I was still advised that the refund has been sent for final verification under ***.

Today marks the 7th month of waiting for the refund, I have not received any communication on estimated day on when I should expect my refund and if I send an email I am being advised that the refund is going through the final verification.

Does the verification process take over 30 days to be completed? Is this process not supposed to be completed within the 4 months waiting period to avoid refund delays?