Overcharged Membership Fees - ***** Case

I have been waiting for feedback and the refund to my account for the overcharged Membership fees since 25 September 2024 and all I'm getting is "Automated responses" with reference numbers.

Each time i phone Bonita's Medical Fund, and after holding on for 20 - 25 minutes the Consultants keeps on saying the matter has been escalated to the finance department and someone will contact me..... And then nothing happens.

See the email below i sent Bonita's Medical Fund on 25 September 2024.

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Email sent : 25 September 2024

Query of Membership charges while on “Bon Classis Plan” with Bonita's for period January 2022 – November 2022.

Dear Legal / Accounts Department

I used to be on the medical aid with Nedbank/ Nedgroup for over 20 years, which then went over to Bonita's Medical Scheme from 1 January 2022 until November 2022.

We were on the Bon Classic Plan Membership plan which had the following fees: • Pensioner = R4,201.00 • Spouse = R3,398.00 Total = R7,599.00 per month Nedgroup subsidized the following amounts monthly paid to Bonita's : • R1,476.00 (Main Member) paid to Bonita's • R1,476.00 (Spouse) paid to Bonita's Which is a Total of R2,952.00 per month But this amount was never deducted from our monthly premiums. We decided to move over to “Bestmed” from January 2023.

Because we didn’t make a payment to Bonita's for December 2022, we made a downpayment arrangement of R500.00 per month from March 2023 until May 2024. In November 2023, two payments were made of R500.00(24th) & R1,500.00 (30th),

So, the total amount we paid to Bonita's for the December debit order ended up being R9,000.00 and not R7,500.00 we were meant to pay. (R1500.00 overpaid)

So therefor we were overcharged each month with R2,952.00 per month (Subsidized by Nedgroup/Nedbank) which gives you a Total of R35,424.00 that should be refunded to me Mr.Harris Kaplan (Membership No.***) together with the R1,500.00 I overpaid on the December 2022 membership.

Total Amount to be refunded to me is R35,424.00 plus R1,500.00 = R36,924.00

Kindly confirm receipt of this email and verify when the refund will be done into my account.