Overbilling

In 2016 I app**** for medical aid for my in-laws with me paying for it. Everyone was so helpful and quick to assist. Initially I was informed that I would pay a penalty for 1 year by the sales agent and thereafter I would pay the normal premium based on their income. A year passed and I was still paying the premium including the penalty. I did not keep records of these conversations and when I called in I was advised that the penalty would not be reversed. I accepted this and moved on.

November 2017 was the deadline for submission of the income verification to be submitted. I sent through these documents on the 30th ofNovember, on the deadline. Hence my account should have been placed on the lowest income band as both my inlaws are pensioners.

I called in on the 29th of December to confirm that all was in order. I was then advised that they still required further documents. No one had ever contacted me to request supporting documents. Nor did I receive any contact from Bonitas.

When I called through, the call center advised that I was put on the lowest income band and numerous calls later and have received mixed responses.

The income bracket was then updated to the correct one but NO REFUND without a valid reason? I believe this to be unfair practice and would like assistance in this regard please.

I do believe that I have a valid reason.