1 reviews | Active since Mar 2020
Over deducted my acc and refuse to give me a refund!
Sent my income verification documents through to them when requested as i can only afford the boncap option got a verification number that documents were received and deadline for these documents were 31 oct 2019 - they sent an email saying i have missing documents in Nov after the deadline and i have been defaulted to the highest bracket the deducted almost R3000 from my account and said the emailed me before the deadline i have contacted them and they refuse to give me a refund and insists it was my fault and they sent me a form they sent me a form to change my option which i did not want to do as i would stay on the cheapest option and since they have been ignoring my emails. That was my rent money they deducted for January 2020 will not reccomend this medical aid to anyone !! Disgusting that you deduct so much off of people that earn the bare minimum - once this is sorted i will remove the review untill then i will complain untill this is sorted
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,