CT
Caitlin T
1 reviews | Active since Mar 2020
25 Mar 2020, 16:06
Over deducted monthly premium
After contacting me through email they keep inaiating i am at fault for them deducting way too much for my monthly premium i have sent them proof of the emails with the dates for my income verification and all they say i theyve sent their email on the 30th of october and i even showed them the email only was sent on the 30th of november now they closed my query and nothing was sorted. I will keep giving them a bad review until i receive my refund because they are at fault even with proof they keep denying fault
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Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
01 Apr 2020, 16:01Hello Caitlin T, Thank you for submitting your details to us through hello peter. This is to confirm that we have received your information and that we are currently investigating this matter. Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved. Kind regards, Bonitas team
Bonitas Medical Fund's reply01 Apr 2020, 16:01
Official
Hello Caitlin T, Thank you for submitting your details to us through hello peter. This is to confirm that we have received your information and that we are currently investigating this matter. Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved. Kind regards, Bonitas team
Bonitas Medical Fund's replyOfficial
06 Apr 2020, 17:10Hello Caitlin T, Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas team
Bonitas Medical Fund's reply06 Apr 2020, 17:10
Official
Hello Caitlin T, Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas team
CT
Caitlin T's updateReviewer Update
07 Apr 2020, 07:05My problem has been solved and i appreciate the friendly lady that phoned me to sort this out so quickly
CT
Caitlin T's update07 Apr 2020, 07:05
Reviewer Update
My problem has been solved and i appreciate the friendly lady that phoned me to sort this out so quickly
Bonitas Medical Fund's replyOfficial
07 Apr 2020, 12:39Hello Caitlin T,
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Regards,
Bonitas Team
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Regards,
Bonitas Team
Bonitas Medical Fund's reply07 Apr 2020, 12:39
Official
Hello Caitlin T,
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Regards,
Bonitas Team
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Regards,
Bonitas Team