1 reviews | Active since Aug 2011
Outstanding Refund
I have been calling Bonitas back and forth, requesting a refund. I joined Bonitas in September 2017 as direct client. In June 2018 my company has added them on a s one of the medical , so I switched from debit order to direct from my salary. I have a credit because my debit order for May 2018 was for June 2018, again June 2018 was deducted from my salary. Since the 4th I've been calling, on the 12th I was told the matter was sent to Finance Dep the refund will be processed in 7 working days. On the 27th I received email stating that this matter is been treated as urgent. Today is the 01 August , I still have not received the refund. I am no happy with the service I am getting from Bonitas.
Hello Tsnono,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
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Kind regards,
Bonitas Team
Best regards,
Hello Tsnono,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Best regards,
Hello Tsnono,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Hello Tsnono,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Best regards,
Hello Tsnono,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,
Hello Tsnono,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,