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louiscilliers L

1 reviews | Active since Jul 2016

03 Feb 2017, 13:34

Outstanding liberty medical savings will take 4 months to transfer to new bonitas medical account after amalgamation

<p>I was a liberty medical customer for 12 years and never had one single problem.</p> <p> </p> <p>Last year bonitas amalgamated with liberty and i have almost no funds available as i am being told that it will take 4 months for my savings from liberty to be transfered to bonitas.</p> <p> </p> <p>In the meantime i cant even get new glasses as there is no benefit available for me and my glasses were broken in december,now i have to wait 4 months!this is truly unacceptable...</p> <p> </p> <p>If two big corporate structures decide to join forces,how is it us as consumers that are being *****ed in the process?</p> <p> </p> <p>My monthly contribution is over R2000 for my medical scheme,at this stage i can just as well join discovery.</p> <p> </p> <p>I am very disappointed,my medical savings was more than 15000 by end of december and now i dont even have enough to pay for a pair of glasses which i need.</p>

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply03 Feb 2017, 16:22
Official

Hello optimus-prime,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team