KV
Koos V

1 reviews | Active since Nov 2013

07 Aug 2017, 17:18

Outstanding Debt according to Bonitas

<p>Hello Peter</p> <p> </p> <p>I have received an "ACKNOWLEDGEMENT OF OUTSTANDING DEBT" letter from Bonitas for the amount of R536.71. The letter is dated the 26th of May 2017 but we only received it during June.</p> <p> </p> <p>We have requested several times with Bonitas as to how they came to the reconciliation as according to me my account was up to date but the only response is that we need to pay and they are not interested in supplying any information.</p> <p> </p> <p>I left the Standard Option Plan on the 30 September 2015 and moved over to the Bonessential Option for the period 1 October 2015 until 31 January 2017. After moving to the Bonessential Option I presumed that the Standard Option was closed as no further communication was received from Bonitas regarding any so called outstanding debt.</p> <p> </p> <p>Now after 16 months Bonitas no claim I owe them R536.71. How long does it take to do an account closure?</p> <p> </p> <p>Without proof of the so called "debt" of which I was never notified that I owe the amount in question I cannot pay, sorry.</p> <p> </p> <p>This will also affect my tax return which have already been submitted last year.</p> <p> </p> <p>My medical aid number was ********** 1269.</p> <p> </p> <p>Thank you</p> <p>Andre Pienaar</p>

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply08 Aug 2017, 13:36
Official

Hello apnapn,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with your membership number and contact details in order for us to assist with your query.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply16 Aug 2017, 09:59
Official

Hello apnapn,

Thank you for submitting a comment to us through Hellopeter.

According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team