Outstanding Customer Service

I would like to take this opportunity and express my sincere gratitude to Mutsharini Makumbane for her professionalism and understanding what a customer relationship management is. Mutsha as she is affectionately known in your organisation, took my call and was patient with me when I was venting my frustration about the manner in which Credit Control/Finance Department has unduly deducted extra money from my account. She sincerely indicated that she wants to see my matter being resolved and indeed, this morning she gave me an update. Although the update provided is not in line with my records and is still not resolved, I appreciated the fact that even though she understood my query and was aware that the furnished update is far from the truth, she gave it to me anyway as it was given to her. I so wish that people like Frazier Maduna can allow themselves time to understand Bonitas members' queries step by step before they could respond.