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AS
Adam S

1 reviews | Active since Jul 2011

25 Apr 2018, 11:33

Outstanding Claim Refunds

I have outstanding claims which have supposedly been refunded to a Standard Bank account which DOES NOT exist in my name; however my premiums are collected from the correct Capitec Savings account? I have been waiting for my claims to be refunded to settle outstanding additional medical costs as my MSA has been depleted. To date, despite numerous email, attempts to contact the call centre & on occasion, managing to make contact with the call centre, My issue still has not been resolved! I am sitting out of pocket, with no refund for claims which should have been refunded to my account months ago!

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Replies (6)
Bonitas Medical Fund
Bonitas Medical Fund's reply25 Apr 2018, 14:50
Official

Hello Eddie88,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number and contact details in order for us to assist with your query.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team

AS
Adam S's update25 Apr 2018, 15:07
Reviewer Update
Hi there, Member details are as follows: Mrs VLS Stewart Member # ********** 0314 ID # ********** 038085 I would like my claims to be refunded to my Capitec banking account, from which premiums are collected. The Standard Bank Account into which funds were deposited, no longer exists & will have bounced back to Bonitas as per Standard Bank, assuming the account was Acc # ********** 22. I have requested Proof of Payment form your team, but have yet to receive it. Thanks, Vivien LS Stewart
Bonitas Medical Fund
Bonitas Medical Fund's reply25 Apr 2018, 15:56
Official

Hello Eddie88,

Thank you for your response.

We are still unable to view your membership number and ID number. The public view platform only shows the last four digits of any number given on the public platform.

You will see a box which says "Post a private reply". You need to click that to reply privately. This way we will be able to view the details.

Thank you.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply26 Apr 2018, 14:10
Official

Hello Eddie88,

Thank you for your response.

We are investigating the matter.

We will provide you with comprehensive feedback as soon as possible.

Thank you.

Kind regards,

Bonitas Team

AS
Adam S's update07 May 2018, 09:47
Reviewer Update
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Bonitas Medical Fund
Bonitas Medical Fund's reply11 May 2018, 11:44
Official

Hello Eddie88,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team