AB
Alida B
1 reviews | Active since Mar 2015
22 Jan 2025, 16:04
Out patient rehab authorisation
Had a stroke. Waiting 1 month for authorisation for out patient rehab. Emails sent. Get reference numbers but no auth no. Phones not working. What else should I do to get help??
Helpful (0)
Replies (8)0
Replies (8)
Bonitas Medical Fund's replyOfficial
22 Jan 2025, 21:12Hello Alida Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply22 Jan 2025, 21:12
Official
Hello Alida Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
23 Jan 2025, 10:26Hello Alida
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply23 Jan 2025, 10:26
Official
Hello Alida
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
AB
Alida B's updateReviewer Update
24 Jan 2025, 10:35Still no reply???
AB
Alida B's update24 Jan 2025, 10:35
Reviewer Update
Still no reply???
Bonitas Medical Fund's replyOfficial
24 Jan 2025, 15:01Hello Alida
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply24 Jan 2025, 15:01
Official
Hello Alida
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
AB
Alida B's updateReviewer Update
24 Jan 2025, 15:04What has been resolved? I did not see any email yet.
AB
Alida B's update24 Jan 2025, 15:04
Reviewer Update
What has been resolved? I did not see any email yet.
AB
Alida B's updateReviewer Update
24 Jan 2025, 17:38Just got email now to confirm pmb condition... no auth. No for rehab request
AB
Alida B's update24 Jan 2025, 17:38
Reviewer Update
Just got email now to confirm pmb condition... no auth. No for rehab request
AB
Alida B's updateReviewer Update
27 Jan 2025, 15:58Please send urgent auth no for rehab. I need to attend out patient rehab as requested by netcare over a month ago. I need to get my hand working in order to get back to work, Otherwise I don't get paid!!!!!
AB
Alida B's update27 Jan 2025, 15:58
Reviewer Update
Please send urgent auth no for rehab. I need to attend out patient rehab as requested by netcare over a month ago. I need to get my hand working in order to get back to work, Otherwise I don't get paid!!!!!
AB
Alida B's updateReviewer Update
28 Jan 2025, 07:52Still no reply!!
AB
Alida B's update28 Jan 2025, 07:52
Reviewer Update
Still no reply!!