OUR SYSTEM IS OFF LINE!!!!!!

Hi,

I have tried calling the medical aid for the past week. Each time I call I get told that that they cannot assist me as they are off line. They have emailed us invoices for payment whilst out little one was in hospital, I need answers as to why we got billed as procedures were just done whilst our little was in hospital without informing us that the medical aid is not paying for it. I need to know how to sort this invoices out and why the medical aid is not paying in hospital benefits?

Why can't they get someone to call me when they are back online? What are they insisting that I be the one that keeps calling back (which I do, and they I get the same story "sorry, we are offline and we cannot help you")

Lucinda Stoffels ********** 039