Our lives are a joke to Bonitas

I was diagnosed with Lupus in 2014 and Bonitas uses every chance to remind me that I'm a burden. It's my mother's medical aid and she's beyond hurt because she's been with the company since 1992. My claim from a check up I had with Dr Wadee in 2017,where we had to pay R1500 cash was never processed . I then had a check up with Dr Asmal last year and the check up was never paid for with no reasons stated and I was never informed of this non payment. I then go to a check up on the 20th of March 2018 and had to fork out R900 cash while they continue to deduct their monthly payment which is around 7k per month! The claims are never processed and when you follow up you're told that it's passed the time allocated to make a claim. I didn't even go to a check up that was scheduled for today because I don't have another R900. This is on top of the fact that I pay for every lancet visitation, if I don't use pharmacy direct to get my meds I'll have to pay high levies at the pharmacy. Maybe the only option now is to suspend the medical aid because I'm sick and tired of worrying about my well being and fighting with your staff.