MP
Mohamed P
1 reviews | Active since Jun 2011
04 Jan 2022, 09:48
Online System Issues
When submitting a claim online I believe that instead of sending the claim to the claims department, you are sending it back to the member? Immediately after submitting online I received an email tell me to "Good day Please process the attached claim" and there wasn't anything attached. It's been 2 months and those claims still have not been captured so I can only suspect that they were not received.
Also your website has been inaccessible since last week. This has been raised by someone else on HelloPeter, I do understand that it is being investigated but at very least put up a notice to say it's not available. Then member won't waste their time and keep trying.
Thanks
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
04 Jan 2022, 10:20Hello Mohamed P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Best regards,
Bonitas Medical Fund's reply04 Jan 2022, 10:20
Official
Hello Mohamed P
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Best regards,
Bonitas Medical Fund's replyOfficial
06 Jan 2022, 19:46Hello Mohamed P As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards
The Bonitas Team
The Bonitas Team
Best regards,
Bonitas Medical Fund's reply06 Jan 2022, 19:46
Official
Hello Mohamed P As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards
The Bonitas Team
The Bonitas Team
Best regards,