Ongoing Consent Form Issues – Urgent Attention Required

I am extremely frustrated with the repeated issues I’ve encountered regarding consent forms when trying to access services for my son. I contacted your call centre today to request a list of doctors my son can consult, and once again, I was told I need to complete a consent form. When I initially signed up for the medical aid, all necessary documentation was submitted and confirmed. It is unacceptable that I am asked to repeat this process every time I call. My son is mentally and physically handicapped — he cannot walk, talk, or care for himself in any way. This is not something I should have to explain repeatedly. I strongly urge you to update your system to reflect his condition clearly, so that future interactions are handled with the appropriate understanding and sensitivity. This is not rocket science — it’s basic customer care and respect. Please confirm once this has been resolved and that the necessary indicator has been added to his profile.