1 reviews | Active since May 2016
One YEAR - yes, 365 days - to solve a query.
I have never dealt with such *********** people in my life! I have been trying to get answers to a query for the past YEAR. Every single consultant I speak to has a different story, no one seems to understand or know what's going on. My case have been "escalated" hundreds of times. I've threatened, cried, thrown tantrums, spoke to managers, and listened to apologies and promises of how they will "better their service this year". Guess what? I just spoke to ANOTHER consultant who actually told me she's not sure what exactly my query is about... I AM DONE! I have never been so frustrated by anyone or anything in my life. I used to promote Bonitas to friends and family, but after this experience... never again.
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team