ONE STAR IS TOO GENEROUS FOR THE SERVICE RECEIVED FROM THIS MEDICAL AID!

Stay away from them!! Most shocking and putrid service ever!! My father passed away in September 2024. Since October 2024 we, the Executors of his Estate, have been trying to get a refund for contributions paid in advance and owing to the Estate. I have submitted all the certified death related documents to Bonitas several times, yet they keep asking us to submit them! We re-certified everything in April because they claimed the certification had expired, and sent it to them repeatedly, but we are STILL being asked to submit the documents. I have had 3 emails from them confirming that they have all the documents but now need phone numbers of 2 close family members for verification. No one has tried to phone us! The numbers have been submitted 3 times, but yet we still are being asked to submit the same documents they have already acknowledged receiving, and the same phone numbers they already have. I have tried phoning, but apparently the finance department doesn't have any phones. I have left messages with staff members and a manager from the call centre, who promise to escalate the matter, but there is still no response. It's like we go round and round in circles always asking for the same things! The left hand definitely does not know what the right hand is doing in Bonitas. Every time I email them I get an automated response with a new reference number. There is never any continuity. Our attorney has been to their offices in Durban and physically submitted all the documents and phone numbers, and still there is no progress! I am beyond frustrated and I will NEVER recommend anyone to join Bonitas. It is over 9 months since my dad passed away and we are no further than we were on day 1. Thanks to them, the winding up of the Estate is being held up! I cannot believe that such a big company has so little regard for their members! It's atrocious to say the least.