Oncology drugs paid from day to day - 090523QMNGST and 190623QPBKR8

Oncology drugs paid from day to day - 090523QMNGST logged on 09 May with turn around times of 20 days for claims department. Re query if done, they log another query 190623QPBKR8 with another 20 days turn around time of 20 days , never and email you say issue resolved, your hust hop from one department to another Claims status emails never clear from what benefit a claim was paid - one has to request a report