once again pathetic service

i was asked to fax through some documents to abrahams about a month ago regarding a claim. all documents were faxed i was told by abrahams that as soon as she has worked on it she will get back to me. to date i have not received feedback. i called the call centre thrice who said that gouwah is in cape town, they tried getting hold of her by putting me on hold no response, they have sent her emails to call me whilst i was still on the call. STILL NO RESPONSE FROM GOUWAH ABRAHAMS. i have many discrepancies regarding many claims and initially when i did speak to her she said she will look into the claim in question. i mentioned to her that im not gona call the call centre each time and explain the query numerous times and over and over again. because these queries have not been sorted out my gap cover is refusing to pay as the reason why the medical aid didnt pay are not good enough. THIS IS THE DAMN REASON WHY I WANTED ONE CONSULTANT TO HANDLE ALL MY ENQUIRIES!!!!!! why cant bonitas have a system where they can allocate consultants or an investigative team to handle in depth queries where the customer can deal directly with the allocated consultant. 3 claims since beginning feb