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Barbara B
1 reviews | Active since Jul 2011
20 Nov 2023, 13:11
***** on refund payments
How can you pay a supplier twice, a valid refund that is due back to me because I already paid the supplier in full, you go and pay MY money to them AGAIN. You confirmed receipt of payment, you had issues with Invoices that was rectified then claim was approved for a refund, but you pay them instead of me, and now after being on the phone for 30+minutes i still don't have answers cause no one wants to assist.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
20 Nov 2023, 13:24 Hello Barbara B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply20 Nov 2023, 13:24
Official
Hello Barbara B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
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Barbara B's updateReviewer Update
20 Nov 2023, 13:27I was told money would be paid on the 17/11/2023, now how long will I have to wait for you to rectify YOUR mistake
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Barbara B's update20 Nov 2023, 13:27
Reviewer Update
I was told money would be paid on the 17/11/2023, now how long will I have to wait for you to rectify YOUR mistake
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Barbara B's updateReviewer Update
21 Nov 2023, 13:54I want the email address of your CEO to discuss this matter of you paying MY money due to me to other people, calling me a ****, refusing to send me voice recordings and not calling me back as promised. Or as Sibongile says that robots handles all your emails and payments, so is your CEO a robot as well?
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Barbara B's update21 Nov 2023, 13:54
Reviewer Update
I want the email address of your CEO to discuss this matter of you paying MY money due to me to other people, calling me a ****, refusing to send me voice recordings and not calling me back as promised. Or as Sibongile says that robots handles all your emails and payments, so is your CEO a robot as well?
Bonitas Medical Fund's replyOfficial
29 Nov 2023, 10:11Hello Barbara B Thank you for submitting a comment to us through Hellopeter. We hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply29 Nov 2023, 10:11
Official
Hello Barbara B Thank you for submitting a comment to us through Hellopeter. We hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team