Officially SA's Worst Medical Aid
I have been sending the same claim in since the 17 Aug 2017 as it was not paid even though I had an authorization code for blood tests whilst I was in hospital for a while – 5 MONTHS AGO.
Not a single reply from any of the 9 query replies below. Then I call and hold on for 30 mins to get through to Sihle Yeni on the 23rd Aug. Helpful chap who sent my claim through to the claims dept. as well. Haven’t heard from them still and Sihle is not replying to my mails either.
So if you are a potential client thinking of joining Bonitas because they offer better packages, don’t waste your time. The extra drama that they give you to pay out claims is not worth whatever you will be saving.
This is officially the worst medical aid in the land. In fact it companies and service like this, that keeps our beloved country in the dark ages.
170817Q9TR2B 210817Q9WZLB¬¬¬¬ 220817QB0JN4. 230817QB12DB 230817QB12R2 230817QB19X3 230817QB1DKH 010917QBH9WX 010917QBHFGD
Hello Sanjay Kathan,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello Sanjay Kathan,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello Sanjay Kathan,
Thank you for submitting a comment to us through Hellopeter.
According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello Sanjay Kathan,
Thank you for submitting a comment to us through Hellopeter.
According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team