AR
Anon R

1 reviews | Active since Jun 2014

06 Nov 2023, 14:24

Of no assistance

Tried calling your contact numbers, on hold for hours, your watsapp contact aswell is a complete waste of time. I also called your dental contact number, denis, that line cuts off after you've been on hold forever. I visited a network dentist in december last year, after i was told it was under the network, and i had to still pay cash as bonitas did not pay for the xray. I have been with bonitas since 2017 and dont even use my medical aid, too quick to take the monthly installments and swnd income verification notices every year, but can not be contactable when i need information and cannot even pay my claims.

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply06 Nov 2023, 14:36
Official
Hello Anon R

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
  
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

Bonitas 
AR
Anon R's update07 Nov 2023, 09:40
Reviewer Update
Is anyone going to contact me, how can you resolve the problem when you cannot assist me. Just a copy and paste mentality for your customers
Bonitas Medical Fund
Bonitas Medical Fund's reply07 Nov 2023, 12:39
Official
Hello Anon R 
 
Kindly be advised that the case is being investigated by Denis and feedback will be provided soonest. 

We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

Bonitas