Obnoxious call centre

Bonitas are an extremely unprofessional and fairly rude bunch of people that I've had the misfortune of having to deal with over the past number of days. Over the last week I've been trying to get to the bottom of two outstanding payments on my mothers medical aid. My mother, who is in frail care and no longer able to sort these type of matters, has given me power of attorney over these matters. When I initially called last week I was told there was no record of me being in this position to attend her personal queries. The manner in which I was received on the call was incredibly condescending and rude. I was told to sign another Third Party Consent form, which I reminded them I did around 7 years ago when she first went into a home. But I did another form and sent it in. I called again after I emailed the forms to make sure they received them. I mailed them through to the one and only email address on the form, and again I had to put up with an agro operator saying I sent it to the wrong email. I told her its the only email on the form and she insisted it wasn't. We re-read the entire form to prove I was correct. She never apologised just rattled off another email to which I resent the forms. I just tried calling now, and again I was treated in a condescending manner. Now I was told the security information (cellphone, which my mother hasn't used in years) doesn't correspond to the one on file, even though it did on last week's call. The more I tried to explain all this the more I got shut down, shut down to such an extent the operator first put me on hold and then cut the call. Of course nobody will call back. So here I am, warning anyone in the market for med aid to do your homework and look somewhere else. I'm pleased I'm not with Bonitas,I couldn't imagine having this lot taking care of my medical matters.