Numerous issues with Bonitas around billing admnin

Since May, I have been trying to get all my documentation moved over so all debits would come off my husbands account. In July, I found out that this was no sorted and we had to manually pay for the medical aid. This was done immediately. I then found out that they only change the debit details and all refunds were going to a closed account. Once that was sorted days after fighting, they then double debit my husband because they had messed up, removed him and reinstated him! So now, we're a good sum of money less, and they still owe us a refund. I AM SICK AND TIRED OF BONITAS in ability to do their job effectively and constantly unable to provide a solution. We'll have to wait x amount of days before the money is reimbursed, when the fault is with them!!!! That is ridiculously unfair. I really don't have the energy to constantly fight. Also, their social media team needs to not have "comebacks" when the problem is still not sorted! They need a better community manager and social media manager! I seriously want this sorted by the end of today, because despite he fact that they offer a service they're closed ALL WEEKEND