Now thats a prompt response!!!
<p>Long story short, i purchased 2 items from a pharmacy and had it put through the medical aid but thereafter realized that its not needed. The pharmacy reversed the claim for me, however when i checked yesterday, the claim had still gone through and the status showed paid from my side. The pharmacy was all clear and so i e-mailed the bonitas service centre earlier this morning stating my query. Within under 3 hours i received a response saying that my claims claims have been reversed and all good. Its very rare nowadays that you have companies still providing prompt service like this. I know this might sound like a small situation but i believe in giving credit where its due. Keep it up Bonitas!!!</p>
Hello sur_v1,
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Kind regards
Bonitas team
Hello sur_v1,
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Kind regards
Bonitas team
