R
RINSKE

1 reviews | Active since Jun 2021

15 Jun 2021, 16:35

Now, also just another number.

A very kind consultant who could assist with my queries. I am however, sad to say that after a membership of almost 20 years, Bonitas has let me down tremendously. I can apparently no long get treatment at the same hospital and rheumatologist I have been seeing for years because Bonitas decided in January this year that the Netcare hospital Jakaranda, will no longer be a network hospital. I was actually prompted by the agent to get a new rheumatologist at a different hospital. Shocking that Bonitas is not aware that a person can wait for an appointment at a new rheumatologist between 6 to 24 months!!! I am a single parent. Bonitas takes more than one third of my salary each month. Do you not realize that if I can no longer work due to the symptoms of my condition, I can no longer afford your medical aid? Do you not think that I would like to have a better quality of life? Do you not think that I would like to be on the correct medication? Instead of having to endure unrelenting pain and debilitating side effects? Words fail me to describe my disappointment.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply15 Jun 2021, 16:50
Official
Hello Rinske R, 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Kindly reply privately with the membership number to protect  your personal information not be visible on this public forum.

 We will then investigate and assist you with a resolution.  Kind Regards,

The Bonitas Team