Nothing but problems since joining
<p>I am an ex-LMS (Liberty) member who was moved over to Bonitas in January after the two medical schemes were amalgamated. Since then I have had nothing but problems with the debit orders for my monthly premiums. My debit orders r scheduled for the 25th of each month. December's debit order only went off on the 10th of January, and then end of January double was deducted because they didnt take note of the deduction earlier in the month so had to wait for a refund and now end of February again, today is the 3rd already and nothing has been taken yet. This is utterly ridiculous, how do you run a business like this?</p>
Hello elizabeth-boonzaaier,
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This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
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Bonitas Team
Best regards,
Hello elizabeth-boonzaaier,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Best regards,
Hello elizabeth-boonzaaier,
Thank you for submitting a comment to us through Hello Peter.
As per the telephonic conversation with our representative; We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.
Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,
Hello elizabeth-boonzaaier,
Thank you for submitting a comment to us through Hello Peter.
As per the telephonic conversation with our representative; We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.
Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Best regards,