Nothing but buck passing and lousy customer service except from Lulama

<p>23/1/17 I went to see my GP and he urgently sent me to see a neurosurgeon within 2 working days. 27/1/17 The neurosurgeon urgently sent me for 3different tests. Xrays, EMG and MRI all on the same day (I travelled from Tzaneen to Pretoria). Bonitas delayed authorisation.</p> <p> </p> <p>Fortunately the issues were found and i started treatment immediately otherwise I would need to be admitted to hospital for severe pain.</p> <p> </p> <p>3/2/17 I was notified MRI was declined - reason given - No medical motivation given.</p> <p>I forward finally a motivation letter which took forever to find an address to send it to as this was not included on the decline letter</p> <p> </p> <p>I received a letter acknowledging the motivation letter on the 5th Feb</p> <p> </p> <p>I sent emails on the 10th and 14th of Feb. No response.</p> <p>10th April I resubmitted the personal motivation.</p> <p> </p> <p>Mrs De Klerk and Edna from the MRI company have tried to assist. I cannot get one person to deal with this case. I spoke to Laluma, who promised to call back having followed up on April 20th?? He rang however it went through to my colleague and he promised to ring back and so far hasnt.</p> <p> </p> <p>I have tried ringing 3 times today and each time I am told no one knows a Lulama or Griselda. I still cannot get one person to deal with this issue. Time is passing.</p> <p> </p> <p>I am so frustrated that Bonitas says to submit motivations and then disregard the motivations. This company is so quick to take your money but not good at customer service or helping the client. The adverts you say, GIVE THEM WHAT THEY PAY FOR. Well put my money where your mouth is Bonitas. You still havent caught up to that fact.</p> <p> </p> <p> </p> <p> </p>