Not Treating customers fairly and want to debit additional amounts due to their error and threaten to suspend your membership

I am writing to express my concern regarding the recent technical issue that resulted in an incorrect amount being debited from my account. While I appreciate the explanation provided, I must emphasize that this situation is not acceptable.

As a customer, I rely on your services to be accurate and reliable. The occurrence of such a technical glitch undermines my confidence in your system and causes unnecessary inconvenience. This issue has put me in a financial crisis, which is particularly distressing given that I pay for medical aid to avoid such situations.

You are now telling me I must pay an additional R3469 which according to your accounts department Maria Zwane is the arrears on the account, but you were the ones who raised the debit were debiting my account.

Furthermore, I feel that this situation reflects a lack of fair treatment towards customers. I expect prompt resolution of this matter and assurance the steps to rectify this recurrence. Additionally, I would appreciate regular updates on the progress of this issue until it is fully resolved.