DL
DawonZA L
1 reviews | Active since Mar 2022
22 Sept 2022, 15:46
*NOT* THE BEST MEDICAL SCHEME
They are not deserving of even 1 star...
Send through a query to them via email, attaching all details and their claims acknowledgement. No response. Sent follow-up email 2 days later. No response.
Today I guessed the GM (Ricardo Manuel)'s mail address and sent him an email. Voila... a spin doctor calls me... A pity she didn't have the required feedback, except apologies...many of them Still no resolution by the time the call ends.
Wonder WHO voted Bonitas the best medical scheme. Were any of those people alive?
Helpful (0)
Replies (6)0
Replies (6)
Bonitas Medical Fund's replyOfficial
22 Sept 2022, 17:21Hello Ashley S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply22 Sept 2022, 17:21
Official
Hello Ashley S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
DL
DawonZA L's updateReviewer Update
22 Sept 2022, 18:14blah, blah, blah and more blah.
You were asked one question, 4 days ago... you failed... miserably
You were asked one question, 4 days ago... you failed... miserably
DL
DawonZA L's update22 Sept 2022, 18:14
Reviewer Update
blah, blah, blah and more blah.
You were asked one question, 4 days ago... you failed... miserably
You were asked one question, 4 days ago... you failed... miserably
DL
DawonZA L's updateReviewer Update
22 Sept 2022, 18:35Yikes!
Pursuant to my prior response on this site, I receive a (very general) information email.... *AND*
a request to rate their service?
Really?
Someone there have a head injury?
Pursuant to my prior response on this site, I receive a (very general) information email.... *AND*
a request to rate their service?
Really?
Someone there have a head injury?
DL
DawonZA L's update22 Sept 2022, 18:35
Reviewer Update
Yikes!
Pursuant to my prior response on this site, I receive a (very general) information email.... *AND*
a request to rate their service?
Really?
Someone there have a head injury?
Pursuant to my prior response on this site, I receive a (very general) information email.... *AND*
a request to rate their service?
Really?
Someone there have a head injury?
DL
DawonZA L's updateReviewer Update
23 Sept 2022, 11:34 Fantastic job which you did there, Bonitas... in a public space, to demonstrate how to NOT support POPIA protocol as regards patient confidentiality
DL
DawonZA L's update23 Sept 2022, 11:34
Reviewer Update
Fantastic job which you did there, Bonitas... in a public space, to demonstrate how to NOT support POPIA protocol as regards patient confidentiality
Bonitas Medical Fund's replyOfficial
23 Sept 2022, 12:14Hello Ashley S Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that your concern has been addressed and we will await your response regarding the authorization.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
We hereby confirm that your concern has been addressed and we will await your response regarding the authorization.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Bonitas Medical Fund's reply23 Sept 2022, 12:14
Official
Hello Ashley S Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that your concern has been addressed and we will await your response regarding the authorization.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
We hereby confirm that your concern has been addressed and we will await your response regarding the authorization.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
23 Sept 2022, 12:18Hello Ashley S Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that our representative has contacted you and an email has been sent to you regarding the information required for pre- authorization. The request for pre-authorization can be emailed to *** with below information.
Membership number
Beneficiary name and date of birth
Date of admission and the proposed date for the operation
Name of the doctor and their telephone and practice numbers
Name of the hospital with their telephone and practice numbers
All the relevant procedure codes
All the relevant associated medical diagnosis codes As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
We hereby confirm that our representative has contacted you and an email has been sent to you regarding the information required for pre- authorization. The request for pre-authorization can be emailed to *** with below information.
Membership number
Beneficiary name and date of birth
Date of admission and the proposed date for the operation
Name of the doctor and their telephone and practice numbers
Name of the hospital with their telephone and practice numbers
All the relevant procedure codes
All the relevant associated medical diagnosis codes As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Bonitas Medical Fund's reply23 Sept 2022, 12:18
Official
Hello Ashley S Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that our representative has contacted you and an email has been sent to you regarding the information required for pre- authorization. The request for pre-authorization can be emailed to *** with below information.
Membership number
Beneficiary name and date of birth
Date of admission and the proposed date for the operation
Name of the doctor and their telephone and practice numbers
Name of the hospital with their telephone and practice numbers
All the relevant procedure codes
All the relevant associated medical diagnosis codes As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
We hereby confirm that our representative has contacted you and an email has been sent to you regarding the information required for pre- authorization. The request for pre-authorization can be emailed to *** with below information.
Membership number
Beneficiary name and date of birth
Date of admission and the proposed date for the operation
Name of the doctor and their telephone and practice numbers
Name of the hospital with their telephone and practice numbers
All the relevant procedure codes
All the relevant associated medical diagnosis codes As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team