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Fiona F

1 reviews | Active since Jul 2022

21 Sept 2022, 20:18

Not the best medical aid1

Since moving from Nedcore to Bonitas - I have my concerns. We were promised that the cover she had on Nedcore would be the same.

Firstly they send the card she needed with the wrong number and its a nightmare when going to a Medical Practitioner. I have spent hours on the phone getting numbers changed so that bills can be submitted.

Now she needs a procedure, that even the specialist has motivated, and they just reject without even an explanation. My mother is suffering and yet they manage to sponsor Prime Time TV shows - maybe they should be taking that money for members, as ultimately it is members money.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Sept 2022, 23:13
Official
 Hello Fiona F

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
     Your enquiry will be attended during office hours. Kind Regards
  The Bonitas Team