HB
Hermina B
1 reviews | Active since May 2011
01 Sept 2025, 13:01
Not taking members wellbeing serous
I am having great difficulties with Bonitas, feels like the staff is not taking their members wellbeing seriously. I've been dealing with my 86 year old father's medical aid queries for years after he gave consent. This year they apparently don't have this consent. I resent it. Now I am told his medical aid is suspended, when I enquire the reason for this they refuse to help me as they don't have the consent form! If he has to get sick now and is refused treatment who is responsible? Is this taking wellbeing seriously? Team leaders even refuse to speak to me.
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Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
01 Sept 2025, 13:08 Hello Hermina
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide the membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide the membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply01 Sept 2025, 13:08
Official
Hello Hermina
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide the membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide the membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
04 Sept 2025, 09:26 Hello Hermina
Please note we have not received the required details from you. Your query will be attended to once we receive the required details.
Kind Regards
Bonitas Team
Please note we have not received the required details from you. Your query will be attended to once we receive the required details.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply04 Sept 2025, 09:26
Official
Hello Hermina
Please note we have not received the required details from you. Your query will be attended to once we receive the required details.
Kind Regards
Bonitas Team
Please note we have not received the required details from you. Your query will be attended to once we receive the required details.
Kind Regards
Bonitas Team