Not responding to my emails

Title: Bonitas Medical Aid – No Response to Request for Claim Records

I am requesting assistance regarding the lack of response from Bonitas Medical Fund.

My name is Lehlohonolo Exley Motitimi, a former Bonitas member (Boncap Option) under membership number ***.

I sent a formal request to Bonitas requesting my claim records relating to treatment at Wilmed Park Hospital in October 2019. These records are necessary to clarify a billing dispute that has resulted in serious financial consequences for me.

Specifically, I requested:

• Confirmation of my membership status during 2019 • Claim history submitted by Wilmed Park Hospital • Authorisation records • Explanation of Benefits (EOB) and rejection codes • Claim audit trail for the hospital submission

This information is part of my personal membership records and is required to resolve a dispute affecting my credit profile.

Despite sending a detailed request, Bonitas has not responded.

I am simply requesting access to my own claim records so that I can understand how the claim was processed.

I kindly ask Bonitas to assist by providing the requested documents or advising the correct process to obtain them.

Lehlohonolo Exley Motitimi