Not resolving outstanding Hospital and Dr’s Claims

Very disappointed with Bonitas ...Having such difficulties resolving claims while my mother was in the ICU... My mother passed away on the 1 st July 2019 - She was on Bonitas top plan - Bon Comprehensive option ... The claims keep on rejecting and we as the executor of the estate have such trouble with Bonitas resolving outstanding hospital claims ... We need someone competent to resolve these queries .... Every time they just keep escalating claims and provide new reference numbers... I need some competent manager to contact me who have the ability to resolve all outstanding queries , and if not , every one should know the level of service received from Bonitas .... contact me a.s.a.p ....Member no: *** -