FB
Fabioh B
1 reviews | Active since Nov 2013
13 Sept 2021, 10:37
Not recommended, Useless, Pathetic
Unfortunately, this medical aid scheme is run by an *********** finance team. The team cannot reconcile monthly contributions. I joined this scheme on the 01 May 2021. I have not had a month whereby this scheme has not given me challenges. Not recommended! I have not claimed for any services or used any benefits to date. My membership has been suspended for non payment even though, my account is up to date. Useless!
Another note: The finance team respond in an unprofessional manner (CAPS) and no one does anything about it. Pathetic!
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Replies (2)
Bonitas Medical Fund's replyOfficial
13 Sept 2021, 14:36Hello Fabioh B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind regards
The Bonitas Team
Bonitas Medical Fund's reply13 Sept 2021, 14:36
Official
Hello Fabioh B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
13 Sept 2021, 17:11Hello Fabioh B
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Bonitas Medical Fund's reply13 Sept 2021, 17:11
Official
Hello Fabioh B
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team