DP
Des P
1 reviews | Active since Dec 2009
08 Feb 2015, 21:00
Not receiving SMS's for a year but tickets closed
For over 6 months I have reported that we are not receiving SMS's when claims are going through. Numerous emails were sent but tickets are closed and no one contacted us. When I called the Call Centre, they claim to get someone to investigate but again the ticket is closed and no feedback.<br> <br> Another excuse is \sorry we are offline
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Bonitas Medical Fund's replyOfficial
09 Feb 2015, 08:50Hello soldier,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Bonitas Medical Fund's reply09 Feb 2015, 08:50
Official
Hello soldier,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team