1 reviews | Active since May 2016
Not processing urgent claims!
<p>On the 5th May I submitted my daughter's optical claim so that she could get her spectacles as soon as possible. To date the claim has not been processed! On the 19th May however, I called the call centre and was referred to IsoLeso. Only to be told that they do not serve BonSave clients. Which is my case and you would think that the agents know this. Anyway I called back and Sarah-Lee answered and I emailed eveyrthing to her, she assured me that she is sending all the claim documents to be processed. Today, the 26th May and nothing has been done. My daughter is struggling to see and is battling with her school work because of this and yet Bonitas dont care and take their own sweet time to prcess the claim. A whole month, this is ridiculous and very unprofessional of Bonitas. You are playing with peoples lives!!</p>
Hello LRhman23
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello LRhman23
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello LRahman23
Thank you for submitting a comment to us through Hello Peter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Hello LRahman23
Thank you for submitting a comment to us through Hello Peter.
According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
After much calls and back and forth communication, I would like to thank Dominique Fritz for her care and consideration. Her professionalism and effeciency has really saved Bonitas this time round as she really listened and understood my needs. Medscheme / Bonitas, please let Dominique know her good work and sincerity does not go unnoticed. Thank you. Had I dealt with her in the first place, I would have never written this complaint!
After much calls and back and forth communication, I would like to thank Dominique Fritz for her care and consideration. Her professionalism and effeciency has really saved Bonitas this time round as she really listened and understood my needs. Medscheme / Bonitas, please let Dominique know her good work and sincerity does not go unnoticed. Thank you. Had I dealt with her in the first place, I would have never written this complaint!