not processing claims logged multiple times

Totally ****ed off with the lack of service from the call centre agents at Bonitas. firstly, they make you hold on for 15 to 20 minutes to get back to you with a response that they cannot find the claim.<br> I submitted a claim on the 15 January which is yet to be paid. it is now 16 February, an entire month.<br> during this period, bonitas claim, they never received any claim or did not understand the request or could not open the attachments. I basically require bonitas to pay the patients portion from my savings, is this so difficult to understand?<br> <br> the ref numbers