Not paying out due savings plan moneies

Bonitas not paying out medicals savings fund as promised. The scheduled pay-out 5 months later, where due on 30/7/2020. After calling them a week before to confirm, they said the payment was on the date run. After that, I phone every week and up to date, they have stories. They only pay out on Tuesdays and Thursdays. Being the 17th of the next month and still no pay-out.

This is unacceptable

Very unhappy and will never trust them again. Use to be a client for over 8 years.