1 reviews | Active since Jan 2019
Not paying for Lactation Specialist consult
According to my maternity benefits on Bonfit select, I get 4 consultations after delivery with a midwife (1 of these can be used with a lactation specialist). I went onto the SACLC website and found a registered LC.
After the consult I received an invoice with the correct ICD-10 code (Z39.1) LACT01 which clearly states I went to see the LC for these services.
But, the registered LC is also a registered Dietician and Bonitas fails to pay due to her also being a dietician (practice code on the invoice).
Now Bonitas wants a LC practice code but there is no practice code for a LC? I can clearly show them that she is registered with SACLC.
I also asked Bonitas to give me a list of LC which they will cover, but NO SUCH list is available? So which LC do they cover? none?
They will ALWAYS find a reason not to pay and wont even listen to me when I say that she is BOTH a dietitian and LC!!!! all bonitas does is give me the definition of the two... but you can CLEARLY see per invoice I did not use her services as dietician but for a lactation consult!
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
