Not Paying Doctors Accounts in Hospital

My Mom was admitted in Hospital (ICU) through the emergency department last year. After receiving numerous calls from the specialist stipulating that the account has not been paid my Mom then contacted Bonitas on numerous occasions and nothing has yet been resolved.

When I contacted Bonitas via e-mail they stipulated that the account has been paid at 100% of the scheme rate. On top of this I quote: "Dr *** is a contracted Designated Service Provider (DSP) for Bonitas BonCap,and payment was made in line with the terms of the contract. As such, the member should not be held liable for any shortfalls. ( So who needs to sort this out?) There is still an account that needs to be paid at the end of the day!!!!

I have requested proof of these payments of means of statements etc. so that I can send these to the Doctor. It is a lot of money which my Mom does not have. My Mom fell ill again and was told that she needs to be admitted urgently, my Mom refused to go as she said she can't afford the bills afterwards. Eventually I had to take her. This is really ridiculous. If you don't care about your clients then don't provide a service where you claim that you care.

On this note Bonitas should look into Parklands Springs Hospital's emergency services, your clients wait 6 - 10 hours to be seen by a doctor. You should add N17 hospital on your Boncap list.