Not of to a good start.

To whom it may concern.

I have recently joined Bonitas Medical aid and I am a bit disappointed. I called to the call center to confirm my membership and was upset to hear that my bank details was not captured for the debit order to go off. Nevertheless I was sent the details to do a manual payment and was also told that I must send a stamped copy of my banking details for all future debit orders to go off. I did this and sent everything to credit control. I received an email confirming that my payment was received however the consultant did not confirm in the email if my banking details were updated and I could not reply either to the mail to query this. Please kindly confirm if my banking details have been added and updated. Thank you.