Not Happy With the Service

on the 27th November 2024, i went for my spectacles consultation, medical aid refused, to pay the amount due to Specsavers, i emailed thrice querying this i recieved no response, until today still no response, apart from the message that my query has been received, i have a benefit booster that has been activated. The claim submitted and received by me showed that the funds will be taken from the benefit booster since my savings were depleted.

I called on the 2nd December which is today a kind gentleman by the name of Xolani tried to assist me unfortunately my questions were not answered. Upon the call Xolani explained that his manager says booster only pays for what is stipulated, if that was the case why is there the word many more? my question is why my optical claim is not being process under the benefit booster because there's nowhere it says its excluded. The brochure states that the booster cover out of hospital claims, over the counter medication, x-rays, blood tests and many more (what is the meaning of many more, and why is the optometry not excluded if it will not be covered).

Its really sad that i constantly have to fight for this medical aid to pay, few weeks ago i had to fight that they pay blood tests, there was not even an apology just the test will be paid, not we sorry we did not pay them etc.