JO
Jodie O
1 reviews | Active since Apr 2017
05 May 2021, 09:57
Not happy with delay of refund
My account was cancelled on 31/12/2020 , Membership number : *** I was told that I will receive payment in May. I have sent all my details as well as the documentation which is required. I feel its ridiculous that I need to wait so long for a refund. I don't understand why this takes so long. I want my money paid in my account this week. Contact me via email on *** urgently.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
05 May 2021, 10:12Hello Jodie O,
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply05 May 2021, 10:12
Official
Hello Jodie O,
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
JO
Jodie O's updateReviewer Update
06 May 2021, 14:47I have just spoken to Wandile and Mavhungu at Bonitas. Just because I am moving to another medical aid, they have made the decision for me that the savings must be transferred. I do not want that. I want my moneys. Not one person in the 4 months I have been querying ever said to me that this is what will happen. With every medical aid I have been with, NOT ONE other has ever done this. I always got my money back.
STILL HAVE THE NERVE TO QUOTE A MEDICAL SCHEME ACT that does not say that you have the right to make the decision for me.
Quick to take my money, yet try by every means to avoid paying me back.
STILL HAVE THE NERVE TO QUOTE A MEDICAL SCHEME ACT that does not say that you have the right to make the decision for me.
Quick to take my money, yet try by every means to avoid paying me back.
JO
Jodie O's update06 May 2021, 14:47
Reviewer Update
I have just spoken to Wandile and Mavhungu at Bonitas. Just because I am moving to another medical aid, they have made the decision for me that the savings must be transferred. I do not want that. I want my moneys. Not one person in the 4 months I have been querying ever said to me that this is what will happen. With every medical aid I have been with, NOT ONE other has ever done this. I always got my money back.
STILL HAVE THE NERVE TO QUOTE A MEDICAL SCHEME ACT that does not say that you have the right to make the decision for me.
Quick to take my money, yet try by every means to avoid paying me back.
STILL HAVE THE NERVE TO QUOTE A MEDICAL SCHEME ACT that does not say that you have the right to make the decision for me.
Quick to take my money, yet try by every means to avoid paying me back.