Not happy at all

Item: Bonitas Medical Fund
Rating: 1
Author: Kaylee J

Changing administrators, not even letting us know. Suspends our medical aid after not debiting our account. Cannot speak to them at all to find out what is going on and their chatbot has been connecting me to an agent for the last half hour.

Helpful (0)

Replies (1)

Bonitas Medical Fund's replyOfficial

09 Jun 2026, 15:28

Hi Kaylee,

We sincerely apologise for the frustration you’ve experienced and understand your concern. This is not the level of service we aim to provide.

Your matter has been escalated, and our team will contact you to assist further.

Kind regards,
Bonitas team

Bonitas Medical Fund's reply09 Jun 2026, 15:28

Official

Hi Kaylee,

We sincerely apologise for the frustration you’ve experienced and understand your concern. This is not the level of service we aim to provide.

Your matter has been escalated, and our team will contact you to assist further.

Kind regards,
Bonitas team