1 reviews | Active since Jan 2017

18 Jan 2017, 13:17

Not even worth a star in truth!!

<p>My mum lives in South Africa she pays 3000 rand a month for life depending medication that this company have failed to deliver I am in England waiting to find out if my mum has died because Bonitas keep failing to deliver. My mother is a insulin dependant diabetic and ran out of her insulin last night she has emailed and constantly been trying to chase up delivery for no results. I think it is absolutely disputing the way you are playing with people's lives. I am sitting here worried out of my mind wondering if my mum is going to make it. What sort of company is this that actually stands by and let people not get life depending medication.</p>

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply18 Jan 2017, 16:11
Official

Hello angelique-williamson,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply20 Jan 2017, 10:47
Official

Hello Angelique-williamson,

Thank you for submitting a comment to us through Hello Peter.

Our representative could not get hold of you; we hereby confirm that an email has been sent to you and we will await your reply.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team.