Not convenient at all

I’d like to share my recent experience with the Bonitas app—an experience that was anything but smooth.

I registered on the Bonitas app as soon as I switched over and have always re**** on my digital card. However, today, when I tried accessing it, I was met with a message stating, "Unable to find beneficiaries for member number." Naturally, I tried alternative routes, including the Membership Zone and the actual website, only to be caught in an endless loop of refreshing pages, making registration and login impossible.

In short, if my membership number had been the key to saving my life, Bonitas would have sealed my fate. Convenience? Not quite.

That said, after exhausting all self-service options, I called in, and thankfully, an agent assisted me in retrieving my digital card. So, all is sorted now—but I must say, I hope this isn’t the standard user experience.