cS
cheryl S
1 reviews | Active since Apr 2014
29 Dec 2022, 17:08
Not contacting me
I have been sending emails about my issue however I preferred to talk to someone. I called the call centre and was advised to email credit control. After several emails and plees for someone to call me or provide me with a number to call I keep receiving the same bull**** response. After 31 years of being a member I have now decided to look at other schemes due to the poor service. This saddens me as I am leaving my the company I'm employed at however I wanted to retain my medical aid
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Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
29 Dec 2022, 17:18Hello Cheryl S
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply29 Dec 2022, 17:18
Official
Hello Cheryl S
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Kind regards
Bonitas Team
cS
cheryl S's updateReviewer Update
29 Dec 2022, 18:20***
cS
cheryl S's update29 Dec 2022, 18:20
Reviewer Update
***
Bonitas Medical Fund's replyOfficial
30 Dec 2022, 08:54Hello Cheryl S
Thank you for submitting the details to us through Hello Peter.
Our representative will be in touch with you discuss this matter and ensure that it is speedily resolved.
Thank you for submitting the details to us through Hello Peter.
Our representative will be in touch with you discuss this matter and ensure that it is speedily resolved.
We sincerely apologise for the inconvenience caused to you,
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply30 Dec 2022, 08:54
Official
Hello Cheryl S
Thank you for submitting the details to us through Hello Peter.
Our representative will be in touch with you discuss this matter and ensure that it is speedily resolved.
Thank you for submitting the details to us through Hello Peter.
Our representative will be in touch with you discuss this matter and ensure that it is speedily resolved.
We sincerely apologise for the inconvenience caused to you,
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
12 Jan 2023, 13:51Hello Cheryl S
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Bonitas Medical Fund's reply12 Jan 2023, 13:51
Official
Hello Cheryl S
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team