1 reviews | Active since Mar 2017

03 Jul 2018, 11:03

Not contacting customers

Am I talking to myself. I've send a message via Facebook on 27 June 2018, asking a questing and I'm still waiting for someone to get back to me. I would like to get someone to phone me regarding my son traveling to Namibia.

0
Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply05 Jul 2018, 00:29
Official

Hello amanda - vollgraaff,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

's update10 Jul 2018, 12:12
Reviewer Update
I'm still waiting for someone to contact me.
Bonitas Medical Fund
Bonitas Medical Fund's reply10 Jul 2018, 13:30
Official

Hello amanda - vollgraaff,

As per our telephonic conversation/ email communication your query is still being investigated and we will keep you updated until the matter has been resolved.

We appreciate your patience while we are resolving this query for you.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply10 Jul 2018, 13:36
Official

Hello amanda - vollgraaff,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team